The BestHeating Guarantee
You can download our BestHeating Guarantee as a PDF in the following link: BestHeating Guarantee
You will need the correct software to read the PDF file. You can download the appropriate software from the following link: Adobe Acrobat.
Introduction
BestHeating products are manufactured to high standards and undergo quality checks and testing throughout their manufacturing process.
To prolong the life of your BestHeating product and to ensure its optimum performance, your product should be assembled, installed, cleaned and maintained according to the instructions and guidelines provided for your product. Installations should also conform to any applicable national or local authority regulations or relevant British Standards. A failure to do this will invalidate this guarantee.
Our Guarantee
BestHeating offers a free of charge extended guarantee on many of its products.
BestHeating will offer to repair or replace your product for the duration of the specified guarantee period, starting after the date of delivery, if it is determined that the product is faulty or defective because of the materials used or the processes undertaken during its manufacturing. Please note that this guarantee does not cover serviceable parts, wear and tear, or deliberate or accidental damage.
How to make a claim
To submit a claim under this product guarantee, please contact BestHeating.com via one of the following methods:
Phone: 0330 027 1490
Email: info@bestheating.com
Post: BestHeating, Units 1 & 2 Dawson Court, Billington Road Industrial Estate, Billington Road, Burnley, UK. BB11 5UB
When submitting a claim under this guarantee, BestHeating may request proof of purchase or proof of original installation, as well as photographic evidence of any claimed defects.
BestHeating may request that products are collected or returned for testing to establish that a manufacturing defect exists.
Other information
If a product is replaced or repaired under this guarantee, the remaining period on the original guaranteed product will be transferred to the new replacement product.
This guarantee provides for the supply of a like-for-like replacement product or the repair of the defective product only; any costs associated with removal and installation of the product are not covered.
This guarantee will be invalidated should products be used for purposes for which they were not designed or if they were not installed or maintained according to the instructions provided.
In some circumstances, such as where a replacement product is no longer available, BestHeating may offer a refund proportionate to the age or condition of the product and the original price paid.
This guarantee applies only to products installed in the United Kingdom.
This guarantee is in addition to and does not affect your statutory rights. For further information on your statutory rights, please contact your local Citizens Advice Bureau.
Heating Guarantees
| Product Category/Type | Guarantee Period (Years) | Exclusions from Guarantee | Exclusion Guarantee (Years) |
|---|---|---|---|
| Designer Steel - All RALs | 20 | ||
| Chrome Plated Steel | 10 | ||
| Compact Steel | 10 | ||
| Stainless Steel | 20 | ||
| Aluminium | 10 | ||
| Cast Iron | 10 | ||
| Heated Towel Rails - All RALs | 10 | ||
| Heated Towel Rails - Chrome Plated | 10 | ||
| Thermostats | 2 | ||
| Elements | 2 | ||
| Electric Heaters | 10 | Electrical Components | 2 |
| Electric rads (Dry Ardus) | 10 | Thermostat | 2 |
| Electric rads (Glycol) | 20 | Element | 2 |
| Electric HTRs (Glycol) | 10 | Element | 2 |
| infrared Heaters | 10 | ||
| Manual Valves | 5 | ||
| Thermsotatic Valves | 5 | ||
| Covers / Pipe Sleeves / Wall Stays | 5 | ||
| Wifi Hubs / TRVs | 2 | ||
| Bleed Valves | 2 | ||
| Radiator Feet | 10 | ||
| Brands | |||
| UFH Mats | Lifetime | ||
| UFH Foil Mats | Lifetime | ||
| UFH Loose Cable | Lifetime |
| Version | Amendments | Date |
|---|---|---|
| 1.0 | Creation | 25th November 2024 |