Manage Your Order Online
It's easy to manage your order yourself using the My Account section. If you haven't already, you can sign up with the same email address you used for your order. Pretty cool, right?
- Update my Contact details
- Check the status of my order
- View previous orders
- Download invoices
- Subscribe / unsubscribe from the newsletter
Frequently Asked Questions
I need help with placing my order
Whether it is sizes, options or product suggestions, contact us using one of the following methods and one of our advisors will be happy to assist you with placing your order:
By Phone: UK - 0344 417 2563 Ireland - 1800 937 124
Where is my order?
You can check the status of your order in the My Account section and will receive updates via email. Once your order has been shipped, you will receive an email containing the delivery details. You will be provided with a tracking link or for large items and orders a Pallet haulier will make contact with you to book the delivery for a convenient day.
How long does delivery take?
Our Standard Free delivery option is 2-5 working days. Some items have a longer lead time, the details will be advised on product pages and confirmed during the checkout.
We also offer Premium options such as Nominated and Next Day delivery. The lead times, prices and availability are calculated during the checkout process depending on the contents of your order and delivery location. More information is available on our Delivery & Returns page.
I am a Trade Customer, how do I register?
You can register for a Trade account via this page. All Trade customers receive between 10% - 15% discount across all items.
I have received a damaged Item
In the unfortunate event that you receive a damaged item, please send an image of the damage to email@example.com as soon as possible, with your order number and product details, and a member of the team will be in touch.
How do I return an item?
We offer a 30 day returns policy from the date of delivery. To initiate a return please contact us at firstname.lastname@example.org You can organise your own carrier or we can provide a collection quote from one of our selected carriers. Please provide the below details in your correspondence:
- Order Number
- Product(s) to be returned
- Number of Parcels
- Collection address
- Contact phone number
- Confirm if quote is required or supply tracking details of own carrier
Whilst we endeavour to process the return and refund from receipt of the goods as quickly as possible, please allow up to 14 days for the money to show in your account. All refunds are processed to the original payment method used to place the order.
Full details of our returns policy can be found here.
Do you offer technical product support?
Yes, all our products are provided with installation guides, which can be located in the 'Guides' tab on the product details page. This How To section also contains helpful articles, however should you need to contact our specially trained product team you can email email@example.com
How do I download a copy of my invoice?
Account holders can login to the My Account section to access and download invoices.
For customers without an existing BestHeating account, please upload your information (order ID, billing info, email address) to our order information page, where you’ll find a detailed overview of invoices, shipments or refunds related to your order(s).
Need to speak with someone?
Our Live Chat Assistant can help you answer questions quickly. Click on the icon in the bottom right corner of your screen to start a chat.
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. Please check your call plan for further details.
Calls to 1800 made from ROI are free.
Our phone lines are open between the following times:
- Monday - 8:30am - 5pm
- Tuesday - 8:30am - 5pm
- Wednesday - 8:30am - 5pm
- Thursday - 8:30am - 5pm
- Friday - 8:30am - 5pm
- Saturday - Closed
- Sunday - Closed
Other ways to get in touch:
Email: You can contact firstname.lastname@example.org with details of your query. Whilst we endeavour to answer all emails within 24 hours (excluding weekends), this may be longer during busy periods.
Social: We are available across the below social channels, where queries will usually be responded to within 2-3 working days.