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OUR DELIVERY SERVICES

We offer a wide range of products with varying weights and sizes on our websites. To ensure products are delivered as efficiently as possible we have partnered with several national parcel and pallet carriers who offer a wide range of delivery options. We monitor our carriers’ delivery performances closely and undertake regular formal reviews to assure a quality delivery service.

There is no charge for our standard 2-5 working day delivery offering to postcodes in England, Wales, Scotland, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly, Shetland and Orkney.

We offer several premium delivery services for an additional charge for you to choose during the checkout process.

WHICH DELIVERY SERVICES ARE AVAILABLE?

The delivery services available depend upon the delivery date chosen, the weight and dimensions of the product(s) ordered, the overall size of the order and the delivery location. Not all delivery services are available to all delivery locations.

Select a delivery option below to view more details:

1. Standard Delivery (2-5 working days)

  1. There is no charge for our standard 2-5 working day delivery offering to postcodes in England, Wales, Scotland, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly, Shetland and Orkney.
  2. Orders are usually dispatched within 2 working days.
  3. Orders are usually delivered within 2-5 working days.
  4. Orders will be sent using a delivery service of our choice.
  5. Depending upon the product and order size the order may be delivered ‘to door’ as individual parcels or ‘kerbside’ on a pallet. Some orders may be delivered via a two working day 2-person delivery service.

2. Named Day Delivery

  1. This is a chargeable option according to the service and delivery day selected.
  2. Orders can be scheduled for delivery up to two weeks in advance.
  3. Delivery options available will vary depending upon the day selected. For example: 2-person delivery will not show if the delivery day selected is not at least 2 days ahead or if a Saturday is selected.
  4. For next working day deliveries, orders must be placed and paid for by 4pm on the preceding working day.
  5. Depending upon product and order size the order may be delivered ‘to door’, as individual parcels, or ‘kerbside,’ on a pallet; unless the 2-person delivery option is selected.

3. Next Working Day Delivery

  1. A chargeable option.
  2. Orders placed and paid for by 4pm Monday to Friday dispatched same day
  3. Orders delivered the next working day at any time between 7am and 8pm.
  4. Depending upon product and order size the order may be delivered ‘to door’, as individual parcels, or ‘kerbside,’ on a pallet.
  5. Next working day delivery is not available to all delivery areas.

4. Weekday Morning delivery

  1. A chargeable option.
  2. Choose from before 10am or before noon services.
  3. Orders placed and paid for by 4pm Monday to Friday are dispatched the same day.
  4. Orders are delivered the next working day before the stated service time.
  5. Depending upon product and order size the order may be delivered ‘to door’, as individual parcels, or ‘kerbside,’ on a pallet.

5. Saturday Delivery

  1. A chargeable option.
  2. Orders must be placed and paid for by 4pm on the Friday before the required delivery day.
  3. Depending upon product and order size the order may be delivered ‘to door’, as individual parcels, or ‘kerbside,’ on a pallet.

6. 2-person delivery

  1. A chargeable option.
  2. Suitable for any item but especially recommended for made-to-order and large and heavy items, such as our coloured radiators, cast-iron radiators and large column radiators.
  3. Unlike other delivery services, 2-person delivery ensures delivery to a ground, first or second-floor room of your choice.
  4. Orders are dispatched two working days before the required delivery date.
  5. Waste packaging and pallets are removed as required.
  6. Not currently available for next working day delivery or for Saturday delivery.

How much will I pay for delivery?

There is no charge for our standard 2-5 working day delivery offering to postcodes in England, Wales, Scotland, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly, Shetland and Orkney.

Premium delivery services are available for an additional charge.

Our delivery charges are displayed in the following table:

DELIVERY SERVICEDelivery Charge
Standard NO CHARGE
Next Working Day £12.99
Named Day £12.99
2-Person Delivery £24.99
Next Working Day - Before NOON £16.99
Next Working Day - Before 10am £24.99
Saturday £24.99
Saturday - Before 10am £34.99

The price you will pay for delivery will be calculated and displayed during the checkout process once the delivery address details have been entered and the delivery date and service have been selected.

How will my order be delivered?

Orders are delivered either as parcels or on pallets.

Parcels are normally delivered to door. Parcel delivery drivers may leave parcels with a neighbour, leave in a safe place or deliver to a local collection point; either at a local depot or shop, if no-one is available to take delivery at the specified address.

Pallets are normally used for large, heavy or fragile items and when the number of items on an order makes delivery more efficient via a pallet service.

Pallet deliveries are made to an accessible kerbside location on firm ground near to the delivery address.

Should you not wish to receive your items on a pallet as standard then please select the 2-person delivery service.

The 2-person service provides delivery to a ground, first or second floor room of choice at the delivery address. The removal of any surplus outer packaging is included as part of this service.

Returns Information

We operate a 30 day returns policy, so if you’re not completely satisfied with your purchase, you can return your order within 30 days of receiving it.

Please contact our Customer Service team to authorise your return.

To speak with a member of our Customer Service team please call 0344 417 2563. Our lines are open Monday to Thursday 8.30am - 9pm, Friday and Saturday 8.30am - 5pm.

Alternatively, you may email them at info@bestheating.com at any time. We aim to respond to all messages within 1 working day.

Full details of our returns policy can be found here.